It is important that the KPI direct us towards what we want to achieve.
Technological changes, structural changes, environmental changes are accelerated at a faster rate in business field. Unless employees and executives are equipped to possess the required skills to adapt those changes, the achievement of the targeted goals cannot be achieved in time.
There two different categories of skills — managerial skills and technical skills. Some of the managerial skills include listening skills, motivating skills, planning and organizing skills, leading skills, problem solving skill, decision making skills etc. These skills can be enhanced by organizing a series of training and development programmes, career development programmes, induction and socialization etc.
Designing an effective performance appraisal system with built-in training facilities will help upgrade the skills of the employees to cope up the demands of the external environment. The lower level cadre in management is required to possess more of technical skills. As they move towards upward direction, their roles will be remarkably changed and expected to have more of human relations and conceptual skills.
Improving Quality and Productivity: Quality is the extent to which the customers or users believe the product or service surpasses their Tqm assignment and expectations. For example, a customer who purchases an automobile has certain expectation, one of which is that the automobile engine will start when it is turned on.
Deming defined quality as a predictable degree of uniformity and dependability, at low cost and suited to the market. Juran defined it as fitness for use. The key dimensions of quality as follows.
Primary operating characteristics of a product such as signal coverage, audio quality, display quality etc. Secondary characteristics, added features, such as calculators, and alarm clock features in hand phone Conformance: Resolution of problem and complaints, ease of repair Response: Human to human interface, such as the courtesy of the dealer Aesthetics: Sensory characteristics such exterior finish Reputations: Past performance and other intangibles, such as being ranked first.
More and more managers are confronting to meet the challenges to fulfill the specific requirements of customers. In order to improve quality and productivity, they are implementing programs like total quality management and reengineering programs that require extensive employee involvement.
It is a philosophy of management that is driven by the constant attainment of customer satisfaction through the continuous improvement of all organizational process.
The component of TQM are a intense focus of the customer b concern for continual improvement c improvement in the quality of everything the organization does d accurate measurement and e empowerment of employees.
This refers to discrete initiatives that are intended to achieve radically redesigned and improved work process in a bounded time frame. Business Process Reengineering employees a structural methodology that reduces work process to their essential composite activist and provides cost performance matrices to facilitate a business case for dramatic improvements.
Both functional and cross-functional processes are evaluated through workflow analysis and activity based costing. These employees will not only be a major force in carrying out changes, but increasingly will participate actively in planning those changes.
Regular communications both formally and informally with all the staff at all levels is must. Two way communications at all levels must be promoted. Identifying training needs and relating them with individual capabilities and requirements is must.
This refers to employing different categories of employees who are heterogeneous in terms of gender, race, ethnicity, relation, community, physically disadvantaged, homosexuals, elderly people etc. The primary reason to employ heterogeneous category of employees is to tap the talents and potentialities, harnessing the innovativeness, obtaining synergetic effect among the divorce workforce.
In general, employees wanted to retain their individual and cultural identity, values and life styles even though they are working in the same organization with common rules and regulations. The major challenge for organizations is to become more accommodating to diverse groups of people by addressing their different life styles, family needs and work styles.
Managers have to shift their philosophy from treating everyone alike to recognizing individual differences and responding to those differences in ways that will ensure employee retention and greater productivity while, at the same time not discriminating.
If work force diversity is managed more effectively, the management is likely to acquire more benefits such as creativity and innovation as well as improving decision making skills by providing different perspectives on problems. If diversity is not managed properly and showed biases to favor only a few categories of employees, there is potential for higher turnover, more difficulty in communicating and more interpersonal conflicts.
Business operations are no longer restricted to a particular locality or region. An Australian wine producer now sells more wine through the Internet than through outlets across the country.
Japanese cars are being sold in different parts of globe. Sri Lankan tea is exported to many cities across the globe. Executives of Multinational Corporation are very mobile and move from one subsidiary to another more frequently.
Globalization affects a managerial skills in at least two ways: One of the main personality traits required for expatriate managers is to have sensitivity to understand the individual differences among people and exhibit tolerance to it.Customer satisfaction is a key component of TQM philosophy.
Discuss the concept, highlighting the distinction between internal and external customers. May 08, · Technological changes, structural changes, environmental changes are accelerated at a faster rate in business field. Unless employees and executives are equipped to possess the required skills to adapt those changes, the achievement of the targeted goals cannot be achieved in time.
In management accounting has several contemporary issues are presenting in concurrent world.
ABC & TQM are the lucrative and very important techniques in management accounting. ASSIGNMENT No. 1 Course: Total Quality Management () Semester: Spring Q. 1 Evaluate the concept of Total Quality management keep in view various organizations.4/4(7).
Check Points and Control Points – used in measuring the progress of improvement-related activities between different managerial levels. Check points represent process-oriented criteria.
Control points represent result-oriented criteria. What is the check point to a manager becomes a control point to the next-level manager. Dr. Cosmas Maduka is the founder, President/CEO of Coscharis Group. He started Coscharis Motors as a one-man business and over the years has transformed the organization into an indigenous conglomerate with diverse interest in Manufacturing, ICT, Petrochemical, Auto care and Auto Components, Automobile Sales and Services, Agric and Agro Allied business sectors of the Nigerian .